Fusion CX Limited is a Kolkata-based, technology-enabled customer experience (CX) and business process outsourcing (BPO) service provider established in 2004. The company offers customer engagement, digital solutions and AI-powered services across voice, email, chat, social media and messaging platforms, combining human expertise with artificial intelligence and automation.

The company primarily serves five major industry verticals: telecom and utilities, high-tech growth and travel (HTT), banking, financial services and insurance (BFSI), retail, and healthcare. Its services cover the entire customer lifecycle, including customer acquisition, customer support, order fulfilment, payment collections, customer retention and technical assistance.

As of June 30, 2026, Fusion CX operated 40 delivery centres and two sales offices across 13 countries, providing multilingual customer support in 28 languages. The company had 13,735 CX employees and 3,829 field workforce personnel, serving 208 customers, including 22 Fortune 1000 companies. Its customer base includes AJIO, Meesho, Arvind Fashion, Ameriflex and Traya, among others.

The company's service portfolio comprises seven major categories:

Customer Acquisition: Lead generation, sales support and customer onboarding.
Customer Service: Multichannel customer assistance and complaint resolution.
Order Fulfilment: Order processing, billing, returns and refund support.
Payment and Collections: Debt recovery and payment collection services.
Customer Retention: Loyalty programmes and customer engagement.
Technical Support: IT troubleshooting, network and device assistance.
Digital Solutions: AI-powered automation, chatbots and digital engagement.

Additionally, Fusion CX provides AI data infrastructure services, including data annotation, robot teleoperation and AI monitoring. Through its subsidiary Omind, the company develops proprietary AI-powered platforms for conversational AI, marketing automation, quality management and workforce management.

The company operates through fixed-fee, transaction-based, outcome-based and hybrid revenue models. It has expanded its global presence through strategic acquisitions across North America, Latin America and the Asia-Pacific region.

As of June 30, 2026, Fusion CX Limited had 13,735 customer experience (CX) employees. And in FY2026, customer service contributed 40.47% of revenue from operations, while telecom and utilities accounted for 47.34%.

	Status		Price	Lot				Actions
HD Fire ProtectMainboard	Pre-apply	13 Oct – 15 Oct	₹271	55	₹72+26.57%	—	21 Oct	Pre Apply
Fusion CXMainboard	Upcoming	14 Oct – 16 Oct	₹275-289	51	₹56+19.38%	—	22 Oct	View
Sahajanand Medical TechnologiesMainboard	Upcoming	15 Oct – 19 Oct	N/A	—	₹25	—	23 Oct	View
Jio PlatformsMainboard	Upcoming	21 Oct – 23 Oct	N/A	—	₹174	—	28 Oct	View

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